MWM getting started guide
Practical steps for WhatsApp. This guide is only about MWM.
On this page
The screenshots show real interfaces with isolated demonstration data. Illustrated workflows are labeled separately.
Find the right conversation
Select an account or tag filter, open the conversation and review the customer context.
- Open the Inbox in MWM.
- Choose the account or tag that matches the customer.
- Review earlier messages and customer details before replying.
Prepare a broadcast
Import a demonstration list, check variables and inspect the message before starting a task.
- Import recipients and review duplicates or missing values.
- Check personalized names and content in the preview.
- Test with a designated recipient before a full broadcast.
Keep a follow-up beside the conversation
Use customer tags, saved replies and a scheduled follow-up to organize the next step.
- Open the relevant customer conversation.
- Check the saved reply and follow-up details before saving.
- Keep the app running, computer awake and account connected for scheduled tasks.
Review local customer records
Keep contact details and tags organized, then check your backup and restore process.
- Open the customer records section.
- Review contact details and tags for accuracy.
- Create and verify a local backup before relying on it.
Before a real task
Button delivery is experimental. Test recipient compatibility before broadcasting. Keep the app running, computer awake and account connected for automated tasks.
Review plans & payment